Refund policy

We want you to love your order. If something isn't right, you can request a return within 30 days of delivery.

Holiday returns: orders placed between November 1 and December 24 can be returned until January 31.

Eligibility: items must be unused and in their original condition and packaging. Opened advent calendars and opened mystery or blind-box items can't be returned unless they arrived damaged or defective.

Damaged, defective or wrong items: email kerry@shopasacollective.com within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, with no need to send the item back.

How to start a return: email kerry@shopasacollective.com with your order number and we'll reply with return instructions. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.

Refunds: once your return is received and inspected, we'll refund your original payment method within 5-10 business days.